1. Service Agreement
By scheduling a service with GrimeOut, you agree to the following terms and conditions. These policies are in place to ensure clarity, professionalism, and the highest level of service for our customers.
- Customers must provide clear access to the service area, including the removal of any obstructions such as vehicles, furniture, or other items that may hinder our work.
- Water and electricity access must be provided by the customer for service completion. Failure to provide access may result in rescheduling fees.
- While we take every precaution to ensure a safe and effective cleaning process, GrimeOut is not responsible for pre-existing damage to the property, including but not limited to:
- Cracked or loose concrete
- Chipped paint
- Fragile or improperly sealed windows and doors
- Loose or damaged siding, gutters, or roofing materials
- Any issues or concerns regarding the property must be disclosed prior to service.
- Our technicians reserve the right to refuse service if conditions present a safety hazard or if damage is likely to occur.
2. Pricing & Payments
- All pricing is transparent and provided upfront during booking. Pricing is based on the size of the service area, level of buildup, and any additional services requested.
- Any modifications to the original scope of work may result in adjusted pricing, which will be communicated before additional work is performed.
- Payments are due immediately upon completion of service unless otherwise agreed upon.
- We accept major credit cards, debit cards, and online payments. Cash or check payments may require prior approval.
- Invoices must be paid in full within 7 days of service completion. Unpaid invoices may be subject to late fees.
3. Cancellations, Rescheduling & Weather Policy
- Cancellations within 24 hours of the scheduled appointment may be subject to a cancellation fee of $50.
- If a customer is not present at the time of service and prior arrangements have not been made, the service may be rescheduled, and a trip charge of $50 may apply.
- We reserve the right to reschedule services due to extreme weather conditions, including heavy rain, lightning, or other unsafe conditions.
- If service is rescheduled due to weather, we will prioritize rescheduling at the earliest availability.
4. Liability & Property Protection
- While we take every precaution to ensure the safety and protection of your property, GrimeOut is not liable for damage resulting from pre-existing conditions, improper maintenance, or failure to disclose fragile areas.
- Customers should ensure all doors, windows, and vents are tightly sealed before service begins.
- We are not responsible for water intrusion due to faulty seals, pre-existing leaks, or improper construction.
- High-pressure washing can remove loose paint, expose deteriorated wood, or reveal hidden damage. We are not liable for these occurrences as they are an unavoidable part of the cleaning process.
- Customers must notify us before service of any areas requiring special care or lower pressure settings.
5. Satisfaction Guarantee & Refund Policy
- We stand behind our work and offer a 100% satisfaction guarantee. If you are not satisfied with the results, please notify us within 24 hours of service completion.
- We will provide a free rewash of the affected area if necessary.
- Refunds are issued on a case-by-case basis and are only provided if the issue cannot be resolved through re-service.
- We do not offer refunds for issues related to pre-existing damage, improper maintenance, or unrealistic expectations beyond the capabilities of pressure washing.
6. Subcontractor Services
- GrimeOut may use third-party subcontractors to complete services. All subcontractors are vetted and trained to meet our quality standards.
- Customers can expect the same level of professionalism and quality regardless of whether the service is performed by our in-house team or subcontractors.
- Payments for subcontractor services are handled directly by GrimeOut, and customers are not responsible for separate payments.
7. Privacy & Data Protection
- Customer information is securely stored and will never be shared, sold, or distributed to third parties.
- Any personal information collected during booking, including phone numbers and email addresses, will only be used for communication and service updates.
8. Agreement to Terms
By booking a service with GrimeOut, you acknowledge that you have read, understood, and agreed to these terms and conditions. We reserve the right to update or modify these terms at any time, and it is the customer’s responsibility to review them periodically.
Need More Information?
If you have any questions about our terms, please contact us at:
📧 info@grimeout.com
📞 (904) 600-4372